You will be working for our Product Connecta. Connecta is a secure online counselling tool for people in need of advice, developed by Virtual Identity in close partnership with top social welfare organisations. You will be supporting users in using our tool – and therefore helping more people get access to online counselling.

What you will do:

• Help our clients to get started with the product
• Support the users of our product with troubleshooting problems and answering questions
• Meet or exceed the expectations of our clients on response quality and timeliness of responses

What we expect:

• Strong experience in product support or related experience in a customer facing role
• Have sufficient technical knowledge to solve complex problems or gather information to escalate to level 3 support
• Ability to work independently with little direct supervision
• Real passion for solving customer issues
• Excellent verbal and written communication in English and German

Contact

Jessica Greth

+49 761 20758 418

jobs@virtual-identity.com