Skip to content

Consultant Customer Journey & AI-Driven Growth (m/w/x)

  • Hybrid
    • Wien, Wien, Austria
    • Freiburg, Baden-Württemberg, Germany
    • München, Bayern, Germany
    +2 more
  • Consulting

Join us as a Consultant to drive end-to-end value: spot gaps, build KPI-led roadmaps, boost adoption, and shape AI-enabled, measurable customer journeys across DACH.

Job description

We’re strengthening our consulting craft across Germany and Austria. We’re looking for a Consultant who can elevate client value creation end-to-end: from uncovering value challenges and shaping KPI-driven roadmaps to driving adoption across teams. You will be a key force in maturing our customer journey consulting, embedding measurable outcomes, and advancing AI-enabled ways of working—both for our clients and internally at VI.


What you will do:

  • Own and extend customer journey strategies that link clearly to business outcomes, KPIs, and measurable value

  • Translate business goals into KPI frameworks and test-and-learn roadmaps; quantify impact and prioritize

  • Facilitate value discovery: frame problems, identify value pools, and design experiments that move the needle

  • Partner with cross-functional teams (UX, Design, Engineering, Marketing) to turn strategies into shipped outcomes

  • Lead senior client conversations and build buy-in for KPI-driven decisions

  • Drive AI adoption: integrate AI into service blueprints and processes, identify high-impact use cases, and define guardrails and change management

Job requirements

What we expect:

  • 5–7 years of experience in consulting or a comparable strategic role

  • Customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions

  • Strong client-facing leadership: facilitation, stakeholder management, executive communication

  • Practical AI experience in a business context: from use-case identification to piloting and process integration

  • Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing

  • Willingness to travel in DE and AT for workshops; otherwise remote-friendly

  • Proficient in German and English


Contact

Michael Vonach

michael.vonach@virtual-identity.com


or